Terms of Service

Last updated 20 August 2026

These terms are the agreement between you and Ordeks. They set out what we provide, what it costs, what we each promise, and what happens when things go wrong.

By creating an account, accepting an invitation to a workspace, or using Ordeks in any way, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it — and "you" then means that company.

Ordeks is a business service. It is not offered to consumers, and consumer protection rules for distance contracts do not apply.

1. Who we are

Ordeks is provided by Ordeks OÜ, registry code 17031111, registered at Suurekase tee 3, Pukamäe küla, Kohila vald, Rapla maakond, Estonia. Contact: legal@ordeks.ee.

2. What the words mean

"Service" — the Ordeks web application, mobile application, API and related documentation.
"Workspace" — a company account in Ordeks, holding that company's channels, orders, batches and settings.
"Owner" — the person who holds ownership of a workspace. The owner is responsible for the subscription.
"User" — anyone signing in, whether an owner, administrator or worker.
"Your Data" — everything you or your users put into the Service or import into it, including order data from your connected systems.
"Connected System" — a third-party platform you link to Ordeks, such as WooCommerce, Erply or Montonio.

3. Your account

You must give accurate registration details and keep them current.
You are responsible for everything done under your account, and for keeping your password confidential. Tell us promptly at legal@ordeks.ee if you believe an account has been compromised.
Accounts are personal. Do not share a login between people — invite them to the workspace instead. The mobile application holds one session per account, so signing in on a second device signs the first one out.
You must be at least 18 years old to hold an account.

4. Workspaces, roles and the owner

A workspace has one owner and any number of administrators and workers. Administrators can configure channels, settings, filters, reports, the team and billing. Workers can pick, pack and view orders.

The owner is responsible for the subscription and for what the workspace's users do. Ownership can be transferred to another member from the team page; billing follows the owner. A member can leave a workspace at any time, but an owner must transfer ownership first.

You are responsible for granting and removing access appropriately, including removing users who leave your business.

5. Free trial

New workspaces get a 14-day free trial with full functionality and no payment method required.

When the trial ends without a subscription, the workspace's channel connections lock: syncing and importing stop. Your data is not deleted, and everything resumes when you subscribe.

6. Subscription and fees

Ordeks is priced per team seat plus per connected channel. All prices are in euros and exclude VAT, which is added where applicable. Current prices are shown on our pricing page and in the application before you subscribe.

You choose a monthly or annual billing interval. Fees are charged in advance for each period, automatically, to the payment method you provide. The subscription renews for the same interval until it is cancelled.

Seat and connection quantities are counted automatically. Adding a team member or connecting a channel increases the quantity; removing one decreases it. Changes are prorated by our payment processor in the usual way.
You can switch between monthly and annual billing in the application. Switching takes effect on the terms shown at the time.
Payments are processed by Stripe. Card details are handled by Stripe and never reach our servers. Stripe's terms apply to that processing.
We may change our prices. We will give at least 30 days' notice by email to workspace owners, and the change takes effect at your next renewal. If you do not accept it, cancel before then.
Except where the law requires otherwise, fees already paid are not refundable, including for a partial period after cancellation.

7. Late or failed payment

If a payment fails or a subscription lapses, we will attempt to contact you and retry. If it remains unpaid, the workspace's channel connections lock: order syncing and importing stop, and the parts of the Service that depend on them become unavailable.

Locking is not deletion. Your data stays where it is and access is restored when payment succeeds. If an account remains unpaid for more than 90 days, we may close the workspace after giving you written notice and a reasonable chance to export your data.

8. How you may use the Service

Use Ordeks for your own business operations, lawfully and sensibly. You must not:

Break the law, infringe anyone's rights, or use the Service to handle unlawful goods.
Upload malicious code, or attempt to access another company's workspace or data.
Probe, scan or load-test our systems without our written permission, or interfere with other customers' use of the Service.
Reverse engineer, decompile or copy the Service, or resell, sublicense or offer it as a service to third parties without our written agreement.
Circumvent usage limits or misrepresent seat or connection counts.
Import personal data you have no lawful basis to process.

9. Connected systems

Ordeks reads from and writes to systems you connect. You are responsible for holding valid credentials, for having the right to connect those systems, and for complying with their own terms.

We are not responsible for a connected system being unavailable, changing its interface, rejecting a write, or returning incorrect data — nor for what happens in your store as a result of a change Ordeks writes back at your instruction. You should verify your field mapping and status mapping before relying on write-back.

Removing or changing a connection is your decision and may affect data already in your workspace. The application tells you what will happen before you confirm.

10. Your data

Your Data is yours. We claim no ownership of it.

You grant us the limited right to host, process, transmit and display Your Data for the purpose of providing the Service to you, and to make backups. We do not use Your Data to train models, and we do not sell it.

Where Your Data contains personal data, you are the controller and we are your processor. Our processing is governed by our Privacy Policy and our data processing terms, which form part of this agreement. You are responsible for having a lawful basis for the personal data you import, and for informing your own customers as the law requires.

The Service includes tools for handling data subject requests — searching a customer's orders, exporting their data, and permanently anonymising it. Using them is your responsibility, not ours.

You can export your account data at any time from the application. Ask us at legal@ordeks.ee if you need a broader export.

11. Availability, support and changes

We aim to keep the Service available at all times, but we do not guarantee uninterrupted operation and we offer no service level agreement unless we have agreed one with you separately in writing.
We may carry out maintenance, and will try to schedule anything disruptive outside normal business hours and to give notice where we reasonably can.
Support is provided by email at info@ordeks.ee during Estonian business hours. We aim to respond within one business day.
We improve the Service continually and may add, change or remove features. We will not materially reduce core functionality you are paying for without at least 30 days' notice.
The mobile application updates itself over the air. Where a build is too old to operate safely against our servers, it will be blocked until it is updated. Keeping your devices able to receive updates is your responsibility.

12. Our intellectual property

The Service, its software, design and documentation, and the Ordeks name and logo, belong to us and our licensors. These terms grant you a non-exclusive, non-transferable right to use the Service during your subscription, and nothing more.

If you send us feedback or suggestions, we may use them freely and without obligation to you. We will not identify you as the source without your permission.

13. Confidentiality

Each of us may learn confidential information about the other. Each will keep it confidential, use it only for this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiver, was already known, is independently developed, or must be disclosed by law — in which case the receiver will give notice where it lawfully can.

These obligations continue for three years after this agreement ends.

14. Warranties and disclaimer

We warrant that we will provide the Service with reasonable skill and care.

Beyond that, and to the fullest extent the law allows, the Service is provided "as is". We do not warrant that it will be uninterrupted or error-free, that it will meet every requirement you have, or that the data it derives from your connected systems — including reports, learned pick routes and enriched product data — will be complete or accurate. Ordeks supports your operational decisions; it does not make them for you.

You remain responsible for verifying what you ship and for meeting your own obligations to your customers.

15. Limitation of liability

Neither of us limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to the fullest extent the law allows: neither of us is liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of or damage to data.

Our total liability arising out of or in connection with this agreement, in any twelve-month period, is limited to the fees you paid us for the Service in the twelve months before the event giving rise to the claim.

These limits reflect the price of the Service and the allocation of risk between us.

16. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from Your Data, from your use of the Service in breach of these terms or the law, or from a claim by one of your customers or employees relating to your own operations. We will tell you promptly about any such claim and let you control its defence, and we will not settle it without your agreement.

17. Term, cancellation and closing an account

This agreement runs for as long as you have an account.
You can cancel your subscription at any time. It stays active until the end of the period you have paid for, and then the workspace's connections lock.
An owner can close a workspace from the settings page. Closing cancels the subscription, disconnects the channels and removes customer names and addresses from the orders the workspace holds. It cannot be undone.
Any user can delete their own account from the Account page. An owner must first transfer ownership or close the workspace.
We may suspend or terminate an account for a material breach of these terms, for non-payment, or where we must do so by law. Except in urgent or unlawful cases we will give notice and a reasonable chance to put it right.
After termination we will retain Your Data for 30 days so you can export it, then delete or anonymise it, except where we must keep records by law. Sections on confidentiality, intellectual property, liability, indemnity and governing law survive.

18. Force majeure

Neither of us is liable for a failure caused by something genuinely beyond our reasonable control — including network and hosting failures outside our infrastructure, the failure of a connected system, natural events, war, or acts of government. Payment obligations already incurred are not excused.

19. Changes to these terms

We may update these terms. The date at the top shows the current version. For material changes we will email workspace owners at least 30 days before they take effect.

If you do not accept a change, cancel before it takes effect. Continuing to use the Service afterwards means you accept the updated terms.

20. General

This agreement, together with the Privacy Policy and our data processing terms, is the whole agreement between us on this subject.
If a provision is found unenforceable, the rest stands and the provision is read down to what is enforceable.
Not enforcing a right straight away does not waive it.
You may not assign this agreement without our written consent. We may assign it to a successor of our business, on notice to you.
We are independent contractors. Nothing here creates a partnership, agency or employment relationship.
Notices to us go to legal@ordeks.ee. Notices to you go to the email address on the workspace owner's account.

21. Governing law and disputes

This agreement is governed by the law of the Republic of Estonia, without regard to its conflict of law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

If a dispute arises, let us try to resolve it directly first — write to legal@ordeks.ee. If we cannot, the courts of Estonia have exclusive jurisdiction, with Harju County Court as the court of first instance.

22. Contact

General enquiries and support: info@ordeks.ee

Contracts and legal notices: legal@ordeks.ee

Privacy: privacy@ordeks.ee

Post: Ordeks OÜ, Suurekase tee 3, Pukamäe küla, Kohila vald, Rapla maakond, Estonia